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What is a crisis shelter?

Søk hjelp på krisesenter hvis du opplever vold og overgrep i hjemmet.

Crisis shelters are there for those who have been the victim of violence or abuse from a partner, family member or other person close to them. The shelters offer protection, advice and guidance to women, men and children.

You can receive help from a crisis shelter even if it is not an emergency, and even if you are not in immediate danger. You can contact the shelters without prior appointment or referral. The service is free.

The service includes:

  • a safe place to stay for a limited time
  • counselling
  • help with contacting health and support services
  • information about rights and opportunities
  • advice and guidance (including legal advice)
  • counselling groups and activities
  • follow-ups

You can receive help from the shelter even if you are not staying there.

When you contact a shelter, you can remain anonymous. This means you do not need to disclose who you are.

Professionals and relatives of victims of violence are also welcome to contact us.

Crisis shelters also offer services to people who don’t need to live there

Watch this film about visiting a crisis shelter:


Staff at crisis shelters have relevant training and/or experience working with violence and abuse. The staff have a duty of confidentiality and are therefore not allowed to share any information about you with others, unless you consent to this or if there is an immediate risk of someone being harmed. Other residents or users of the shelter are not allowed to discuss anything concerning your case with others.

Crisis shelters can provide an interpreter when necessary.

Every local authority is required by law to provide a crisis shelter service. Occasionally, several local authorities join together to provide a crisis shelter service. The majority of crisis shelters are adapted to cater for users with reduced mobility, and the local authority must provide alternative solutions if such a provision does not exist.

Thereses hus – crisis shelter for female drug users in Oslo

Thereses hus is a crisis shelter for female victims of violence who struggle with substance abuse. The shelter also offers emergency stays for women who have problems with substance abuse and do not have anywhere to live. The accommodation is sheltered and free of charge, with 24-hour staffing and night shifts. The period of residence is individually adapted. There is no requirement for abstinence from drugs inside the institution.

The staff has health and social care education, with special expertise in violence.

Thereses hus also offers advice and guidance to those who have been the victim of violence, but do not live at the shelter.

If you have been the victim of violence and need urgent protection, you can go directly to Thereses hus. If in doubt, please contact us by phone.

Contact information:

Phone +47 23 42 76 30
Address: Thereses gate 49, 0354 Oslo
E-mail: gun.hansen@vel.oslo.kommune.no
Read more about Thereses hus here.

Sørlandet Crisis Shelter, Section for Women with Active Substance Abuse Issues

Sørlandet Crisis Shelter has a small unit available for women who have been the victim of violence and are actively abusing substances. The length of stay is assessed on an individual basis. The accommodation is free and staffed 24 hours a day.

Contact information:

Phone +47 38 10 22 00
E-mail: post@krisesenteret.net
Read more about the service here.

Crisis Shelter Secretariat

The Crisis Shelter Secretariat is a member organisation for the crisis shelters. The Secretariat also manages ROSA, which works with victims of human trafficking exploited in prostitution. You can read more about the Crisis Shelter Secretariat’s work on its website.


A list of all the crisis shelters in Norway (tick the box for ‘krisesenter’ under ‘Type tilbud’)

The Crisis Shelter Secretariat’s website