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What is a crisis shelter?

Crisis shelters are there for those who have been subjected to violence or assault from a partner, family member or other person close to them. You do not need to be experiencing an acute crisis to receive help from a crisis shelter. The shelters offer protection, safety, advice and counselling to women, men and children.

Crisis shelters offer a safe place to live for a limited period, but they also offer services to people who don’t need to live there. Living at a crisis shelter and receiving services is free of charge. You can visit the centre without an appointment or referral.

All shelters follow the coronavirus guidelines and are completely safe to use.

The service includes:

  • Counselling
  • Help with contacting various health and support services
  • Information about rights and available resources
  • Advice and guidance (including legal advice)
  • Counselling groups and activities
  • Follow-up

You can also call the crisis shelter to get advice. You can remain anonymous, i.e. you don’t have to give your name when you contact a centre. Relatives of persons subjected to violence, public health and support services, schools and other institutions may also contact a crisis shelter to receive information about available help or make other enquiries.

Crisis shelters also provide services for people who don’t need to stay there

Watch this film about visiting a crisis shelter:

 

Staff at crisis shelters have relevant training and/or experience of working with violence and abuse. The staff have a duty of confidentiality, which means that they can only disclose your personal information to third parties with your consent, or if there is an immediate risk of someone being harmed. Other users of the shelter are not allowed to discuss anything concerning your case with others. Crisis shelters can provide an interpreter when necessary.

Every local authority is required by law to provide a crisis shelter service. Occasionally, several local authorities join together to provide a crisis shelter service. The majority of crisis shelters are adapted to cater for users with reduced mobility, and the local authority must provide alternative solutions if such provision does not exist.

Crisis Shelter Secretariat

The Crisis Shelter Secretariat is a member organisation for crisis shelters and is also responsible for running ROSA, which works with victims of human trafficking used for the purposes of prostitution. You can read more about the Crisis Shelter Secretariat’s work on its website.

A list of all the crisis shelters in Norway (tick the box for krisesenter under ‘Type tilbud’)

The Crisis Shelter Secretariat’s website.

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